Virtual Call center

Company’s own Call center is an integral part of a company which values its customers. In addition, building a Call center and its functional maintenance require considerable financial investments which can as well be easily avoided.

New times bring new solutions. CSC Telecom offers to set up an effective virtual Call center at low costs.

Virtual Call center allows you to:

• be constantly in touch with customers with no need to install additional telephone lines in your office;
• answer calls when out of office (for instance, when being on a business trip or pleasure trip);
• combine work, mobile and home phones under one easy to memorize telephone number;
• answer several calls simultaneously;
• organize call flow according to the day time, week days etc.;
• use „on hold” mode, when managing many incoming calls at once;
• organize voice menu scenario, for instance, answers to most frequently asked questions, thus reducing operator’s workload;
• apply additional options: call transfer to any other number, call recording, answering machine in 24 hours mode, virtual fax (text messages will be sent to your e-mail address) and many others.
• keep a single telephone number for customers when changing business phone numbers.

Virtual Call center – new oppurtunities helping to avoid unnecessary expenses!

For more information, please contact our manager by filling in the web-form.